Chatbots as an part of your team.
Chatbots or reply to messages automatically is becoming increasingly sophisticated because of the frequent developments in technology. But, do you need to design conversations to better interact with customers? Of course, maybe you already believe Artificial Intelligence (A.I.) can handle it, but it is very feared that machines don’t always treat customers well.
Like all automated machines used for work, the customer service chatbot can reduce costs, but this method can have an impact on the consumer experience. Because chatbots can be available 24 hours to quickly answer questions from your business customers.
Is a Chatbot Good For Your Business?
Virtual agents or chatbots can be said to be more effectively used to serve customers, chatbots can identify and automate approximately 68% of service calls. There are several advantages to using a chatbot for business.
Improve Customer Service
There is a survey that informs that 83% of online shop consumers need help when shopping. A chatbot can help consumers in shopping like a real assistant in a real store.
The attachment of consumers to brands is very important, consumer engagement through social media can increase sales by about 20% to 40%. With chatbots on social media or on websites, you can improve the customer experience so that it can help businesses increase feelings of attachment to consumers.
Receiving Information About Consumers
A chatbot is a right tool for communicating with consumers. Because with the feedback provided by consumers, the chatbot will record consumer answers so that our business can improve or develop the business according to what the majority of consumers want.
With chatbots obviously going to be cheaper, in addition, chatbots can handle consumers who ask questions or need help simultaneously or all at once.
Some Chatbot Statistics
- Chatbots can cut operational costs by up to 30%.
- 85% of customer interaction will be handled without human agents by 2021.
- 50% of businesses plan to spend more on chatbots than on mobile apps.
- 64% of internet users say 24-hour service is the best feature of chatbots.
- 37% of people use a customer service bot to get a quick answer in an emergency.
- There were over 300,000 chatbots on Facebook in 2018.